Today I had the mis-pleasure of having to call a client up.
He had sent me leads / for calling people at home.
The list turned out to NOT be scrubbed against the DNC Fed. List.
This exposes both of us to a hefty fine.
When this happens, we have some choices.
We can pay for or ask for a new list that IS scrubbed/safe to call.
We can stop calling homes and call businesses.
Lin T. Smith
310 601 7221
Showing posts with label How to interview a telemarketer. Show all posts
Showing posts with label How to interview a telemarketer. Show all posts
Friday, July 16, 2010
Friday, May 14, 2010
How to Interview a Telemarketer
IT IS CRUCIAL....
to fully interview a potential Telemarketer.
They will be the eyes and ears for your company.
They will have a pulse on what is happening.
Be sure they can listen.
Be sure they can quickly articulate ideas.
Be sure they can adapt to all kinds of personalities.
Be sure they can deliver your script with ease.
Be sure they have taken time to read your company info/quiz them.
Be sure they are able to modify things in the event it is needed.
Take plenty of time asking all kinds of questions:
what would they do if someone is rude?
What would they do if they are put on a long hold?
What would they do if the phones/computers are not working?
etc
Lin T. Smith
310 601 7221
to fully interview a potential Telemarketer.
They will be the eyes and ears for your company.
They will have a pulse on what is happening.
Be sure they can listen.
Be sure they can quickly articulate ideas.
Be sure they can adapt to all kinds of personalities.
Be sure they can deliver your script with ease.
Be sure they have taken time to read your company info/quiz them.
Be sure they are able to modify things in the event it is needed.
Take plenty of time asking all kinds of questions:
what would they do if someone is rude?
What would they do if they are put on a long hold?
What would they do if the phones/computers are not working?
etc
Lin T. Smith
310 601 7221
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